At Vgial, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely happy with your order, please review our Refund and Returns Policy below.
1. Returns
Eligibility:
You may return products within [30] days of receipt for a refund or exchange, provided the items are in their original condition and packaging. To be eligible for a return, items must be unused, unaltered, and include all original tags and packaging.
Non-Returnable Items:
For hygiene reasons, we cannot accept returns or exchanges on opened or used products, such as skincare and beauty products. Custom or personalized items are also non-returnable.
How to Return:
To initiate a return, please contact our customer service team at [support@vgial.com] to obtain a Return Authorization Number (RAN). Include your order number, the item(s) you wish to return, and the reason for the return.
Please ship your return to:
Vgial Returns
[Insert Return Address]
2. Refunds
Processing Time:
Once we receive your returned item, we will inspect it and process your refund within [7-10] business days. Refunds will be issued to the original payment method used at the time of purchase.
Shipping Costs:
Original shipping costs are non-refundable. If the return is due to our error (e.g., defective product, incorrect item), we will cover the return shipping costs.
Partial Refunds:
In cases where only part of your order is returned, or the returned item shows signs of use, a partial refund may be issued.
3. Exchanges
Process:
If you would like to exchange a product for a different size, color, or item, please follow the return process and place a new order for the replacement item. Return shipping costs are the responsibility of the customer unless the exchange is due to our error.
4. Damaged or Defective Items
Reporting Issues:
If you receive a damaged or defective item, please contact us within [7] days of receipt at [support@vgial.com] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost.
5. Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us at [support@vgial.com].
6. Policy Changes
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
Thank you for shopping with Vgial.